Good Practice Policy

Good Practice Policy for Balanced Reflexions

I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have a nationally recognised Diploma in Reflexology.

As an AoR member:

I am bound by the AoR Code of Practice and Ethics.

I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.

I am fully insured for medical malpractice /professional indemnity requirements. The industry standard is in excess of £5 million cover.

I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date.

I am compliant with GDPR data protection, please see my separate GDPR policy. Your information will remain confidential at all times.

As a professional and highly qualified reflexologist with MAR status, I will provide you with the appropriate bespoke treatment and support.

I keep data electronically so I am registered with the Information Commissioner’s Office.

…………………………………………………………………

My Personal Business Practice Policies:

1. The use of Face Coverings

  • I will always wear a face covering for every client for the foreseeable future.
  • I chose to use discretion regarding the wearing of face coverings.

2. Appointments

  • I have health requests of my clients as follows;
    • If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.
  • If you have been involved in a higher risk activity such as attendance at a large event or air travel,  I request that you do not book an appointment within 10 days of the activity.
  • In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.

3. Fees

  • My fees are payable in full at the time of treatment.
  • My fees for certain treatments are payable in advance as part of a treatment package.

4. Cancellation Policy

  • I have a 24 hour cancellation policy. As you are aware my business is dependent on the number of clients I can see in my clinic hours. Therefore if you are unable to make a previously arranged appointment I request that you provide me with at least 24 hours notice. This will allow me the option to re book the time slot with someone on my waiting list.
  • Less than 24 hours notice may result in a fair-use fee of 50% of my usual treatment cost. This fee will be required to be settled prior to any future bookings but can be offset on future treatments within a month period.

4.     Vouchers 

  • I supply the option to buy vouchers for treatments. These may be given as gifts.
  • These treatments can be booked during my normal working hours with no restrictions.
  • Where an appointment is booked and missed, my cancellation policy above will apply and a proportion of the treatment will be deducted from those remaining.
  • These vouchers are non refundable.
  • These vouchers are required to be used within one year of issue.

5.    Use of background music

  • I have The Music licence and so I am able to change what I play as background music, if you have a preferred choice of music or artist then please let me know.

6. Complementary and Natural Healthcare Council

  • I have chosen to be regulated by the CNHC, my choice to be voluntarily regulated and the extra requirements of me are explained on the CNHC website. https://www.cnhc.org.uk/
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